Crystal Training Source has specialized in Crystal Reports support for over 10 years for versions 8.5,9,10,11 and 2008.

ON-LINE SUPPORT POLICY  - (can change without notice)

EXISTING STUDENTS - If you have taken and paid for Crystal Reports training class with our company within the last 90 days, your support is free via email but limited to:

• Free email support is based on Beginner/Advance or Boot Camp Classes you have taken and paid for.

• Our free email support is based on the number of incidents - maximum of 10 (each unique issue/problem you send to support is counted as an incident) or support man-hours (a total of 10 support man hours for all incidents) whichever occurs first.

• See "Instructions on how to email to Support" below.

NEW SUPPORT - If you need help with a Crystal Report, please follow "Instructions on how to email to Support" below.

• Email support rates are $45 an hour.

• We will send you back a corrected report via PDF for your review and indicate how your report was fixed and how long it took to correct.

• Payment must be made (via Company Check or credit card) before your Crystal Report is emailed back to you.

• If we can't fix your report, you will not be billed.

REMOTE SUPPORT POLICY

• You must have a remote dialup connection (RDC) or VPN set up with our company.

• Remote support requires an issue document stating the issues and sign off when issues are corrected.

• Remote Support rates are from $55 to $95 depending on the duration of support.

Instructions on how to email to Support

1. Open up Crystal Report that has issues.

2. Preview the Report.

3. Analyze the number of records on the status bar at the bottom. There should be a limited number of records to reduce the size of the report. Use Select Expert to limit the number of records.

4. Select the Menu option - File/Save Data with Report

   Note: Save Data with Report (should have a checkmark on the left). before you do a File/Save As. If not, go back to step 4.
   
   

5. Select the Menu option - File/Save As (name your report)

   Note: Save Data with Report (should have a checkmark on the left). before you do a File/Save As. If not, go back to step 4.
   

6. Attach this report to your email

7. In the email, please indicate:

   • Your Crystal Reports Version (File/Help/About) 8.5,9,10,11 or 2008

   • A brief narrative of your problem

   • If applicable, attach or describe an example of what it should be (Use Excel or Print Screen)

8. Email to Support@CrystalTrainingSource.com

NOTE TO CLASS STUDENTS: Your email address or Company Name used during class will be used to verify if you received free email support. If you are not an existing student/customer, please provide your company information (address, Telephone, Fax, etc.) when submitting a support issue.

Call us at the telephone number above should you have any questions.

We appreciate your business!

* We reserve the right to change support policies at any time without notice